1. Definitions

• Salisbury Physiotherapy Clinic Ltd refers to the registered physiotherapy business, Company No. 12374917, providing mobile physiotherapy services exclusively at Clients’ preferred locations within the service area, with administrative registration at Crown Chambers, Bridge Street, Salisbury, United Kingdom, SP1 2LZ.
• Client refers to individuals receiving physiotherapy services from Salisbury Physiotherapy Clinic Ltd.
• Services encompass physiotherapy and related treatments, including but not limited to neurological physiotherapy, rehabilitation, and musculoskeletal care.

2. Acceptance of Terms

By engaging Salisbury Physiotherapy Clinic Ltd’s Services, the Client agrees to comply with these Terms and Conditions, upholding standards of professionalism and ethics. If a Client disagrees with any provision, they are respectfully requested to refrain from using our Services.

3. Services

Salisbury Physiotherapy Clinic Ltd offers premium physiotherapy services, including neurological physiotherapy, orthopaedic rehabilitation, and musculoskeletal treatments, tailored to each Client’s unique needs. Services are delivered by highly qualified, registered physiotherapists ensuring the highest standards of care.

We reserve the right to enhance or adjust Services and will notify Clients promptly of any changes. To schedule a consultation, contact us at 07595285732 or info@neurophysiotherapy.co.uk.

4. Client Responsibilities

• Clients must provide accurate and comprehensive medical history to facilitate appropriate treatment plans.
• Clients are expected to adhere to prescribed treatment plans, including recommended home exercises, as advised by our physiotherapists.

5. Fees and Payment

• Pricing: Fees are based on our current price list, provided at booking. Prices may change without notice, but increases will not apply to confirmed appointments.
• Invoicing: Invoices are issued monthly on the last business day and sent via email. Payment is due within 14 days of the invoice date.
• Payment Methods: Payments must be made in GBP via BACS transfer to:
  • Name: Salisbury Physiotherapy Clinic Ltd
  • Bank: HSBC Bank UK
  • Sort Code: 40-40-14
  • Account Number: 72323494
  • Reference: Invoice number (as stated on the invoice).
• Late Payments: Overdue invoices incur an 8% interest charge above the Bank of England base rate from the due date until settled, plus a £50 administration fee. We may suspend Services for unpaid fees.
• International Clients: Non-UK Clients are responsible for currency conversion fees.

6. Cancellations and Missed Appointments

Clients must provide 48 hours’ notice to cancel or reschedule appointments via phone (07595285732) or email (info@neurophysiotherapy.co.uk). Cancellations within 48 hours may incur the full session fee and any associated travel costs. Missed appointments without notice will be charged in full.

7. Privacy and Confidentiality

Salisbury Physiotherapy Clinic Ltd is committed to preserving Client confidentiality in compliance with all applicable data protection laws. Client information will only be disclosed with explicit consent or as required by law.

8. Non-Disclosure Agreement (NDA)

8.1 Purpose


For high-profile or VVIP Clients requiring enhanced privacy, a Non-Disclosure Agreement (NDA) may be executed to supplement standard confidentiality provisions.

8.2 NDA Process

A customizable NDA template is available upon request, tailored to your specific privacy needs. To request an NDA, contact info@neurophysiotherapy.co.uk with your requirements. Requests are assessed case-by-case, with approval at our discretion.

8.3 NDA Formulation

NDAs may be initiated by either party and will be mutually agreed upon in a separate document before sharing confidential information.

8.4 Liability for Breaches

We take all reasonable precautions to uphold NDA confidentiality. In the event of a breach, the responsible party will be liable as specified in the NDA, with clear terms on legal ramifications.

8.5 Governing Law

UK-based NDAs are governed by the laws of England and Wales, with disputes subject to UK courts. For international Clients, jurisdiction will be mutually agreed and specified in the NDA, ensuring impartiality and compliance with relevant laws.

9. Termination

Salisbury Physiotherapy Clinic Ltd may terminate Services if a Client breaches these terms or exhibits disruptive, harmful, or unsafe behavior, particularly in high-risk regions or situations (e.g., political instability). Termination may be necessary to prioritize the safety of Clients and staff, with decisions made based on specific circumstances. Clients may terminate Services with reasonable notice. Safety and security remain paramount in all decisions.

10. Limitation of Liability

Salisbury Physiotherapy Clinic Ltd is not liable for injuries, damages, or losses arising from treatment, except where liability cannot be excluded under applicable law.

11. Insurance and Regulation

Salisbury Physiotherapy Clinic Ltd holds professional indemnity insurance for treatment. Clients may request proof of insurance or regulation. Our physiotherapists are regulated by the Health and Care Professions Council (HCPC) and are members of the Chartered Society of Physiotherapy (CSP).

12. GDPR Compliance

12.1 ICO Registration

Salisbury Physiotherapy Clinic Ltd is registered with the Information Commissioner’s Office (ICO):

• Registration Number: ZB107938
• Expiry Date: 28 June 2026


Verification is available at https://ico.org.uk. For details on how we process personal data via our website (neurophysiotherapy.co.uk), including cookies and data rights, see our Privacy Policy at neurophysiotherapy.co.uk/privacy-policy.

12.2 Confidentiality and Data Handling

All confidential Client information, data, documentation, and related materials stemming from treatment will be treated with the utmost confidentiality. This encompasses all written, audio, visual, and video records, securely stored and administered. Information shared during sessions will remain confidential, with no disclosure to third parties without prior consent. We process data in compliance with GDPR and UK data protection laws.

12.3 Contact

For GDPR or data protection inquiries, contact:
Address: Crown Chambers, Bridge Street, Salisbury, SP1 2LZ
Email: info@neurophysiotherapy.co.uk

13. Data Protection and Record Retention

13.1 Compliance

We adhere to the General Data Protection Regulation (GDPR) and Data Protection Act 2018, safeguarding all Client data.

13.2 Retention Periods

• Adult Clients: Records are retained for 8 years from the last treatment, per the Limitation Act 1980.
• Underage Clients: Records are retained for 8 years from their 18th birthday or last treatment if post-18.

13.3 Storage and Disposal

Data is stored securely (encrypted electronically, locked physically) and disposed of permanently after retention periods, per GDPR.

13.4 Breach Response

Suspected data breaches are reported to the ICO per GDPR, with prompt Client notification and resolution protocols.

13.5 Staff Training

All staff receive GDPR training to ensure data protection compliance.

13.6 Policy Review

This policy is reviewed regularly to maintain compliance with data protection laws.

14. Consent

Clients must consent to assessment and treatment. Respectful behavior is expected during sessions. Aggressive or abusive behavior will not be tolerated. Audio/video recordings or report sharing require additional permissions.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between Salisbury Physiotherapy Clinic Ltd and the Client, superseding prior agreements. Amendments must be in writing, signed by both parties, including via electronic signatures (e.g., DocuSign).

17. Contact Information

For inquiries or concerns, contact:
Address: Crown Chambers, Bridge Street, Salisbury, SP1 2LZ
Email: info@neurophysiotherapy.co.uk
Phone: 07595285732

18. Success Disclaimer

Therapy outcomes vary based on individual circumstances and medical conditions. Absolute success cannot be guaranteed.

19. Force Majeure

Salisbury Physiotherapy Clinic Ltd is not liable for delays or failures in providing Services due to events beyond our reasonable control, including natural disasters, pandemics, government restrictions, or political instability. We will notify Clients promptly and reschedule Services where possible.

20. Dispute Resolution

Disputes arising from these terms or Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be referred to mediation in London under the Centre for Effective Dispute Resolution (CEDR) rules. If mediation fails, disputes may proceed to arbitration under English law, ensuring confidentiality.

21. International Clients

Non-UK Clients are subject to these terms under English law. Payments must be in GBP via BACS transfer, with Clients responsible for currency conversion fees. Cancellations and scheduling follow UK time zones. Dispute jurisdiction, unless otherwise agreed, is England and Wales.

22. Client Satisfaction

We are committed to Client satisfaction. If you have concerns about our Services, contact us within 7 days of the session at info@neurophysiotherapy.co.uk. We will review feedback and, where appropriate, offer additional consultations or adjustments to meet your needs.